Privacy Policy

Health Myself Innovations Inc.(“Health Myself”, “we”, “us”) is committed to protecting personal information and safeguarding the privacy of all users of the Health Myself Patient Portal (the “Portal”) which is accessible through our website, www.healthmyself.ca (the “Site” and collectively, with the Portal, the “Services”). This privacy policy (the “Policy”) applies to information collected by Health Myself through the Services.  It does not apply to information or data collected through other sites, products, or services.

By using the Services, you consent to the collection and use by us and our agents of your Personal Information as described in this Policy.

Definitions

“Account” means the account used by Users to sign into and use the Portal.

“Health Care Provider” means a Practitioner, clinic or business which has subscribed for and created accounts for its Patients to the Portal.

“Identifying Information” means personally identifiable information that identifies an individual or for which it is reasonably foreseeable in the circumstances that it could be utilized, either alone or with other information, to identify an individual. This includes information such as your name, address, e-mail address and date of birth.

“Non-Personal Information” is information of an anonymous nature, such as an Internet Protocol Address (IP Address), the domain used to access the site, and the type and version of browser or operating system being used. Aggregate information, such as demographic statistics of our users (e.g. average age or geographical allocation of our users), number of visitors, what pages users access or visit, average time spent on the Site, and information volunteered by the user, such as survey information, is also considered Non-Personal Information.

“Patient(s)” means those patients and clients of the Health Care Provider who are initially registered by the Health Care Provider with Health Myself to access the Portal.

“Personal Health Information” means identifying information about an individual, if the information (a) relates to the physical or mental health of the individual, including information that consists of the health history of the individual’s family, (b) relates to the provision of health care services to the individual, including the identification of a person as a provider of healthcare to the individual, (c) relates to payments or eligibility for health care, or eligibility for coverage for health care, in respect of the individual, or (d) is the individual’s health number.

“Personal Information” in the context of this Policy, means both Identifying Information and Personal Health Information.

“Practitioner(s)” means those employees of the Health Care Provider registered to be Portal users in order to access Health Care Provider and Patient content through the Portal (collectively, with Patients, the “Users”)

Collection of Personal Information

Registration.  Health Myself collects and stores Personal Information to provide Users and Health Care Providers with services within the Portal. By consenting to this Policy, Health Myself will collect and retain Patients’ Personal Information as provided by their Health Care Provider, allowing for direct and convenient access to the Patient’s Personal Health Information.

Personal Information is also collected from Health Care Providers to initiate Users’ account setup and validation.  This allows expedition of Users’ enrolment and access to the Portal, and includes without limitation the User’s name, e-mail address, and, in the case of a Patient, their health card number if known by the Health Care Provider.

Through Cookies.  Health Myself uses cookies within Users’ web browsers to facilitate the sign in process and to deliver personalized services within the Services. The cookie is a small data file that a website places on your computer’s hard disk. Health Myself uses cookies to help it compile aggregate statistics about usage of the Site, such as how many users visit the Site, how long users spend viewing the Site, and what pages are viewed most often. This is a temporary or session cookie that uniquely identifies the User as they move from page to page on the Site. We need this information in order to operate the Services, but it does not collect Personal Information.

Use of Personal Information

We do not now (and do not intend to) sell or otherwise market Personal Information to third parties. We limit the collection, use, retention and disclosure of Personal Information to that which is reasonably necessary for the purposes outlined below. By using the Services, you consent to our collection from, verification with and communication to the Health Care Provider, Practitioners, and any third party for the purposes set out in this Policy, by Health Myself and any corporation, company or other entity effectively controlling or controlled by Health Myself or associated with others under common control or ownership, and includes, but is not limited to subsidiaries (the “Affiliates”). Personal Information will not be used without your consent for any purpose other than those mentioned in this Policy.

 

Records
All Personal Information collected from a Patient or Health Care Provider is stored in a record (the “Record”) which can be accessed by the Health Care Provider and their Practitioners through the Portal, unless specifically excluded in this Policy.

Online Appointment Booking
Patients can book and manage appointments online with their Health Care Provider. The Portal displays a record of Patients’ scheduled appointments, including the name of the Practitioner, scheduled date and time, and address of the appointment. This record will be displayed only until the expiry of the date of the appointment, and is visible only to the Patient, Practitioners, and Health Care Provider. Health Myself does not maintain records of past appointments and they are not included in Records.

Secure Messaging
Patients and Practitioners can exchange health-related secure messages (the “Messages”) through the Portal. Both parties may receive e-mail notifications upon receipt of Messages. Messages may include Personal Health Information and can be viewed by Patient, Practitioners, and Health Care Provider and are included in Records.

Personal Health Record
At some future time, patients may be able to access their Personal Health Information through the Portal, including without limitation, Practitioner visits, medication, immunization records, and laboratory results. Personal Health Information may be viewed by Patient, Practitioners, and Health Care Provider and are included in Records.

Law and Compliance

Other Uses
Health Myself may hire other companies to provide services on its behalf (the “Agent”).  Health Myself gives Agents only the Personal Information they need to deliver the service. Health Myself requires Agents to maintain the confidentiality of the Personal Information and prohibits them from using such information for any other purpose.

Health Myself and Agents may use your Personal Information for the following purposes:

  • to provide Users with information about the Portal, including updates and notifications;
  • to send Portal e-mail communication;
  • to invoice applicable service fees, if any;
  • to maintain and administer Accounts;
  • for support services; and
  • to generate statistics and aggregate reports to improve the Portal.
  • Security

    Our servers are located in Canada.  Health Myself uses commercially reasonable efforts to ensure that your Personal Information is stored and maintained in a secure environment. Health Myself uses encryption technology such as TLS/SSL during transmission and hashes the storage of Personal Information. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

    Retention
    Health Myself will keep your Personal Information for as long as necessary in connection with the purposes identified in this Policy or as required by law, which may extend beyond the termination of Health Myself’s relationship with the User or Health Care Provider. You must notify Health Myself at privacy@healthmyself.ca if you no longer want your information to be retained by Health Myself. If you request to close your Account, Health Myself will delete your Record within ninety (90) days of your Account being closed.

    You acknowledge and agree that if you request that your Personal Information be removed from our databases, it may not be possible to completely delete all Personal Information due to technological and legal constraints.  In addition your Health Care Provider and/or Practitioner may have retained copies of your Record in accordance with their own privacy policies which Health Myself does not have control over.

    Third Party Websites

    Through the Services you may be introduced to a variety of third parties and websites. The privacy policies of these third parties are not under the control of Health Myself and may differ from this Policy. The use of any information that you may provide to any third party, or the use of “cookie” technology by any third party, will be governed by the privacy policy of the operator of the website that you are visiting. If you have any doubts about the privacy of the information you are providing on another website, we recommend that you contact that website directly for more information and review its privacy policy.

    Access to Personal Health Information

    Users can access the Personal Health Information we hold about them by sending us an e-mail at privacy@healthmyself.ca. We will advise you in advance of any charges for copies of your file. We may be unable to provide you with some information in certain circumstances, such as if the information also refers to other individuals, is subject to legal privilege, contains confidential information, cannot be retrieved using your name or account number, or as otherwise permitted or restricted by law. If you wish to notify us of any changes to your Personal Health Information, or if you believe that any information we hold about you is inaccurate or incomplete, please send us an e-mail with the corrections to the e-mail address noted above.

    Changes to This Policy

    Health Myself may amend and update this Policy at any time, which will be reflected by the “last modified” date below. It is highly recommended that you read over this Policy occasionally to keep informed of our commitment to the protection of your private information and any changes to this Policy.  By continuing to use the Portal, you agree to this Policy and any changes thereto.

    Contact information

    Should you have any questions or concerns about this Policy, please send your correspondence to:

    Chief Privacy Officer
    Health Myself Innovations Inc.
    726 Bloor Street West, Suite 102
    Toronto, Ontario
    M6G1A1
    privacy@healthmyself.ca

    All communications relating to privacy will be considered confidential and treated as such.

    Last Updated: August 22, 2013

There were times when I would call the office, just to be put on hold for over 10 minutes, then either told there were no available appointments, or to be given an appointment that did not work with my schedule. Now, I have the opportunity to view the available times/days and select what is convenient with my schedule.
-Patient

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Address
236 Wellington St.
Toronto, Ontario
Email
support@healthmyself.ca
contact@healthmyself.ca